|
YMCA Of Brisbane Privacy
Policy
1. Introduction
We understand that the privacy of your personal details, and the
security of your transactions with us, is of paramount importance to
you. The Young Men’s Christian Association of Brisbane has therefore
adopted data protection policies with respect to your privacy and
security. The Young Men’s Christian Association of Brisbane’s Privacy
Policy sets out the rules we will abide by when dealing with personal
information we collect from individuals in the course of our business.
We have based our policy upon the Internet Industry of Australia's (IIA)
draft Privacy Code of Practice, which adopts internationally recognised
Privacy protection standards (such as the 'Safe Harbour' principles
required by most European countries). This Policy and The Young Men’s
Christian Association of Brisbane comply with the requirements of the
Privacy Act 1988 (Cth).
1.1 In order to ensure that we meet and maintain our Privacy standards,
we have appointed a privacy officer. Should you wish to contact us in
relation to Privacy, please email us at
administrator.brisbane@ymca.org.au
1.2 We may make alterations or additions to this policy from time to
time. Should we do so, we will update the policy on our web site. We
require that all our customers and members agree to abide by our Privacy
Policy as part of our terms of trade. This policy also applies to users
of our web site who are not customers or members of The Young Men’s
Christian Association of Brisbane.
1.3 Please note that we cannot and do not assume any responsibility for
the privacy or security practices of any other web site which you may be
able to access through our site, or for our customers' level of
compliance with our code.
1.4 This Privacy Policy may be obtained from all our web sites or a hard
copy is available from any Young Men’s Christian Association of Brisbane
centre or branch.
2. What Information Do We Collect?
The Young Men’s Christian Association of Brisbane collects different
information about you at different times. There are three broad
categories of information that we collect:
2.1 Information we require to supply our services.
(a) When you first sign up as a member, or as a parent or guardian of a
child, or contract with The Young Men’s Christian Association of
Brisbane for our services, or when you make an inquiry about our
services, we request information such as your name, address, telephone
number, email details of your primary and secondary contacts, credit
card details (if you are paying online). We may also ask for your age
and gender or health information if that is necessary to provide our
service to you.
(b) We may also monitor and/or record telephone conversations with you
from time to time in order to train staff and to improve our service to
you.
2.2 Non-personally identifying information.
In addition to holding the types of information specified in
2.1 (a) and (b) above, The Young Men’s Christian Association of Brisbane
operates statistical data-gathering software on its web site, collecting
information about the number of visitors coming to the site. No
identifying information is collected by this software. The software
records the Internet Protocol (IP) address of the visitor only. We use
this information to improve our own technical structure and performance,
and to determine which areas of our web sites are most popular.
(b) We also use 'cookies'. Cookies are pieces of information that a web
site can transfer to an individual's computer in order to allow that web
site to store information about user preferences. We use cookies which
expire once the visitor leaves our web site. Cookies are used to collect
session identification. It is possible to adjust your internet browser
to refuse cookies, but you may find that this reduces the functionality
of the site.
2.3 Other demographic information.
If you respond voluntarily to our surveys or other interactive
communications, we collect the responses and use the information to
improve the quality and range of The Young Men’s Christian Association
of Brisbane products and services.
3. How Do We Use Personal Information We Have Collected?
3.1 We collect and use your personal information to operate our web site
and deliver our services to you. We will use your personal information
to provide you with:
· Program information updates
· News & Events notification
· Sending of invoices or statements
· Sale of goods and services
3.2 You may stop the delivery of future promotional email from The Young
Men’s Christian Association of Brisbane by following the specific
instructions in the email you receive. These instructions will tell you
how to remove your name from our promotional email list.
3.3 We may use your personal information to:
(a) contact you in relation to upgrading your use of our services,
special offers (from us, or on behalf of third parties), with
newsletters, surveys and individual service audits. We may give extracts
of our customer lists containing personal information to third party
contractors to do this on our behalf. We will ensure that those
contractors are bound to protect your personal information to the same
standard that we are.
(b) identify the source of new customers to The Young Men’s Christian
Association of Brisbane;
(c) monitor and address complaints, other feedback, and to resolve
disputes;
(d) in the case of credit cards, to bill you for services;
(e) in the case of Australian Business Numbers (ABNs), to verify your
identity;
(f) maintain a technical and account history of your dealings with us,
and to re-establish your account with us where you rejoin as a customer
within six months of having terminated your account;
(g) monitor your compliance with our Acceptable Use Policy and other
terms and conditions of supply;
3.4 We will treat all information we collect from you as strictly
confidential. The Young Men’s Christian Association of Brisbane does not
rent or lease its customer lists to third parties. We will not reveal,
disclose, sell, distribute, rent, licence, share or pass onto any third
party (other than those who are contracted or supply services to The
Young Men’s Christian Association of Brisbane) any personal information
that you may have provided to us unless we have your express consent to
do so, other than in the circumstances set out in the next paragraph.
3.5 We will disclose your personal information, without notice or your
consent, only if:
(a) we are required to do so by law or in the good faith belief that
such action is necessary to conform with the laws, applicable code of
conduct or legal process served on us in relation to our business or web
site;
(b) to protect and defend the rights or property of The Young Men’s
Christian Association of Brisbane;
(c) if we consider it necessary to do so in order to enforce or apply
the terms of any of our agreements with you;
(d) if we sell our business or part of it; and
(e) in extreme circumstances, to protect the personal safety of users of
The Young Men’s Christian Association of Brisbane, its web site, our
staff or the public.
4. Security
4.1 The Young Men’s Christian Association of Brisbane has implemented
security features in our database to protect your personal information
from unauthorised access. We maintain our servers in a controlled,
secured environment. Only staff who need to have access to your personal
information in order to perform their job function are authorised to
access the database. Constant changes to the internet and technology
mean that we cannot guarantee that data transmission will be 100%
secure, or safe from attack by unauthorised intruders.
4.2 If you do not wish to provide your credit card details over the
internet when joining The Young Men’s Christian Association of Brisbane
you may contact the centre or program manager in question for
alternative methods of payment.
5. Other Disclosure By You
5.1 You might provide personal information through your participation in
chat sessions, message boards, email exchanges or newsgroups accessed
via our web sites, or another service provided by The Young Men’s
Christian Association of Brisbane. This information is public and
immediately available to anyone who has access to such a site; it is not
private. The Young Men’s Christian Association of Brisbane urges you to
enter only information that you are comfortable to share with the public
at large in this public domain. This Privacy Policy does not apply to
such information.
5.2 You should never reveal your password to third parties. If you lose
control of your password, you may lose control over your personal
information and may be liable for actions taken on your behalf by third
parties using your password and/or personal information. Therefore, if
your password has been compromised for any reason, you should
immediately change it.
5.3 If you collect personal information which you keep on servers
provided by The Young Men’s Christian Association of Brisbane as part of
our service to you (including email), you alone are responsible for
compliance with the Privacy Act 1988 (Cth) in respect of that
information. We take no responsibility for your dealings with personal
information you collect.
6. How To Access & Correct Your Personal Information
6.1 If you contact us via telephone, you will need to answer a few
security questions to properly establish your identity before any
personal information is revealed or amended.
7. Children's Privacy
The Young Men’s Christian Association of Brisbane does not knowingly
collect, use or market any information to children without seeking
parental or a guardian's consent. We also urge you to familiarise
yourself with your legal responsibilities with regard to children and
the internet.
8. Complaints
If you have a complaint about any aspect of our Privacy procedures,
please contact our Privacy Officer on
administrator.brisbane@ymca.org.au.
We will deal promptly with your complaint. If we cannot resolve the
complaint to your satisfaction within a reasonable time, you or we may
refer the complaint to the Privacy Commission. |
